Unbabel announces speakers for LangOps Universe 2021 summit

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SAN FRANCISCO – (COMMERCIAL THREAD) –Unbabel, an AI-powered language operations platform that helps businesses deliver multilingual support at scale, today announced the list of speakers for its upcoming virtual summit, LangOps Univers 2021. With an event theme of #TranslateFearlessly, over 30 speakers, 20 sessions, and 10 breakout sessions, attendees can expect to learn more about how AI can leverage data to support teams in customer service, how AI is helping businesses manage customer service peaks and how Language Operations (LangOps) will redefine localization efforts and more. According to our Unbabel LangOps 2021 survey, over 90% of decision makers in global organizations said they believe a centralized LangOps platform could be a cost-effective solution to doing more with less.

Held over two days, October 27-28, 2021 and from 8:00 a.m. PST, LangOps Univers 2021 will feature Michelle poler, bestselling author of “Hello Fears”, as the event’s keynote speaker. Poler, known for starting a social movement that allows millions of people to step out of their comfort zones and realize their full potential, will act as a conversation catalyst as participants and speakers think about taking their power, to cross borders and expand globally. to reach. Additionally, the event will feature customer service, language translation and artificial intelligence experts who will collaborate, explore and create a dialogue around global expansion through LangOps. LangOps is a new market category that helps global businesses communicate trust more effectively with their customers and stakeholders in any language.

The digital-first summit aims to expand and educate the LangOps community: from organizations communicating with clients in multiple languages ​​to human translators and editors enhancing the client experience. The highlighted sessions will include the following experts:

  • Doug Kramon, Head of Fan Support and Customer Service at ESPN, Whitnee Hawthorne, Vice President of Customer Support at JetBlue, and Eamonn O’Brien, Director of Supplier Operations at Nike will join a panel to share ideas on how to tackle customer service spikes.

  • Sara Cecamore from Discovery Inc. will explore how Discovery has been able to assist clients in more than 15 languages.

  • Oliver Nono, Director, Corporate Client Success at Zendesk, discuss how technology can help businesses grow globally.

  • TrivagoArisona Hampl, Head of User Support, and Marcel Basmer, Head of Senior Agent Services, will explain how the company has mastered customer service in the hospitality industry.

“LangOps Universe is designed to inspire participants to boldly step out of their comfort zones and create a positive impact on customers around the world, ”said Vasco Pedro, co-founder and CEO of Unbabel. “The experience will give participants the knowledge and information necessary to enable them to seamlessly connect with their customers in their native language. By creating a conversation and interest in the growing LangOps industry, we will foster community and learning that will ultimately improve results for all businesses. ”

The summit will connect digital leaders from around the world, enabling them to share their ideas, challenges and solutions. To register or find out more, visit https://unbabel.com/langops-universe-2021/.

About Unbabel

Unbabel eliminates language barriers so businesses can thrive across cultures and geographies. The company’s Language Operations solution combines advanced artificial intelligence with human editors, for fast, efficient, and high-quality translations that get smarter over time. Unbabel integrates seamlessly into any channel, so agents can provide consistent multilingual support from their existing workflows. This makes it easy for businesses to expand into new markets and build the confidence of customers around the world. Headquartered in San Francisco, Calif., Unbabel works with leading customer support teams from brands like Panasonic, Microsoft, Booking.com, and Udemy, to effortlessly communicate with customers around the world, no matter what language they use. talk. For more information visit www.unbabel.com.

About the LangOps universe

Over the course of two days, attendees and speakers will explore how global businesses can grow rapidly into new markets and languages, optimize their customer support with the right tools, and leverage high-quality translation to drive empathetic conversations. with customers in their native language. The event is free and intended for anyone interested in the globalization of customer service functions. Attendees will learn about global consumer trends and the latest advancements in AI for customer service, all of which are valuable tools to help attendees.


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